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Euronics

Product Returns

RETURNS & REFUNDS

 

 Exercising your right to change your mind for Products ordered online or by phone:

 

For most Products on our Websites or ordered by telephone, you have a legal right to change your mind within 14 days of acceptance of the order and receive a refund. If you change your mind during this period, please email us at [email protected] to inform us of your decision to cancel your order and receive a refund or to request an exchange. To speed up the process, please have your order number to hand before calling. Once we have received your request, we will contact you to process your cancellation and request that you return the Products without delay and no later than 14 days from the date on which you informed us of your decision to cancel the order. You can examine the goods but to obtain a refund you must not start using them, install them or input any data or software.

 

Please note, this right to cancel shall not extend to Products which are sealed for health protection or hygiene purposes such as headphones or wireless ear buds or Products which have been made to your specification and personalised as directed by you.

 

Special Orders are orders for Products which are not core stock items, which are ordered specifically at your request from our manufacturers. Generally Special Orders are non-returnable, however in some cases manufacturers may accept a return on a Special Order. Accepted returns will incur a re-stocking charge ranging from 15%-50% of the cost of the Special Order, subject to the manufacturers terms. If you have any questions regarding the opportunity to return a Special Order please contact us prior to purchase for any clarification.

 

Changing your mind in respect of Products purchased in store:

 

Changing your mind before you receive the Products purchased in store: Should you change your mind about the Products you have purchased in store, you can cancel your order up to 14 days after you have placed same so long as it has not been dispatched to your delivery address within such 14 day period. Please notify us of your desire to cancel your order by emailing [email protected] Thereafter we shall arrange your refund.

 

Changing your mind after you receive your Products purchased in store: In the event that you have received your Products purchased in store and you change your mind, you can return the Products to us within 7 days of receipt of them so long as they meet the conditions set out at clause 9.3 within our terms and conditions. If the Products are not returned within this time period, you cannot avail of a refund.

 

The right to return any in store purchases within 7 days of receipt will not extend to any Products which are “On sale”, “Special Offer”, “Discounted” or “Display” (please note display models may have minor imperfections).

 

Please note, this right to return shall not extend to Products which are sealed for health protection or hygiene purposes such as headphones or wireless ear buds, or Products which have been made to your specification and personalised as directed by you.

 

Special Orders are orders for Products which are not core stock items, which are ordered specifically at your request from our manufacturers. Generally Special Orders are non-returnable, however in some cases manufacturers may accept a return on a Special Order. Accepted returns will incur a re-stocking charge ranging from 15%-50% of the cost of the Special Order, subject to the manufacturers terms. If you have any questions regarding the opportunity to return a Special Order please contact us prior to purchase for any clarification.

 

All cook shop products, such as glassware and non-electrical kitchen utensils can be returned for a credit note only.

 

 Arranging Returns:

 

To avail of a refund  the Products which you purchased must be returned to us in their original condition, in “as new” condition, accompanied by the original Product packaging and any accessories and a note of your order number and name. If the Products are devalued in any way, e.g., parts missing, we will not be able to accept the return. Please contact our returns team by emailing [email protected], who shall handle all enquiries in respect of how to return your Products. You must provide proof of purchase, be that a receipt from our store or online sales order in order to avail of a refund.

 

a. Returns In Store

 

Subject to meeting the requirements set out above you can arrange to return the Products in store.

 

b. Returns By Post

 

Subject to meeting the requirements set out above, you can arrange to return the Products by post dispatched to Donaghy Bros 34-40 Maghera Street, Kilrea, Derry, BT51 5QN. Please retain proof of dispatch. We will not be responsible for any loss or damage caused to any Products during their being returned to us. In the interests of your own security, we recommend that you should dispatch the returned Products using a recorded / traceable / trackable delivery service and we recommend you retain your form of proof until you have received your refund from us. You shall be responsible for all delivery costs incurred with returning the Products to us.

 

If there is a problem with the Products:

 

We are under a duty to supply Products which are of satisfactory quality and fit for purpose. Should the Products arrive and are damaged or faulty, please email us immediately upon delivery at [email protected] to inform us of the issue with a note of your order number and to discuss the return, replacement or refund of such damaged products. We ask that you inspect the products before accepting delivery and if a damage/fault is identified, please make a note of this on the delivery note and return to the delivery driver.

 

Should a fault arise following delivery of the Product and within the Product’s guarantee period (normally 12 months from purchase or delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the Products and verify the fault. Please call us on 028 295 40001 or email [email protected] to arrange collection of the faulty Products, which we shall do free of charge when the Products are  faulty. To speed up the process, please have your order number to hand before calling.

 

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

 

When will I receive a refund?

 

You will receive a full refund of the price you paid for the Products (minus any postage costs) as soon as possible, after our receipt of the returned Products. Please obtain proof of postage / dispatch receipt from your post / dispatch provider and retain your form of proof until after you have received your refund from us.

 

Should the refund sought relate to  faulty Products, we reserve the right to have faults verified by the manufacturer or other expert in advance of issuing the refund. Once we are satisfied of such a fault, you will receive a full refund of the price. We shall arrange for the collection of  faulty Products free of charge.

 

We can, for security reasons, only provide a refund only to the person who purchased the returned Products.