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Free Deliverymainland UK, NI & ROI

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Terms & Conditions

The following terms and conditions apply to all orders and transactions conducted on the ‘Donaghy Bros’ website. Please read them carefully. We will treat each order you place as an offer by you to purchase the goods subject to these terms and conditions. We may amend these terms and conditions at any time. They do not affect your statutory rights.

Every time you make a purchase through our website you will be required to accept our Terms and Conditions. The T’s and C’s set out below allow us to deliver the best possible shopping experience to you, the customer. Please take a few minutes to read through each section, so that you fully understand the entire process from order to delivery and thereafter.

Prices & Payment

All our prices are listed in UK Pound Sterling (£). The total cost of your order will include the price of products you order, delivery charge (if applicable), plus any additional charges for services such as installation. (Installation in Northern Ireland only) This total cost will be displayed before you submit your order. Payment will be taken from your chosen option after you submit your order.

We may use certain information that you provide to ensure that you are who you say you are. This will help to protect you, and use, from fraudulent activities. 

*Please note in the case of special orders, customers can not cancel or return goods unless they are faulty.

Delivery

We deliver *FREE to the UK Mainland onlyNorthern Ireland & ROI. The majority of deliveries within Northern Ireland will take between 2-3 working days. Deliveries to the UK Mainland are approx within 5-7 working days.  We aim to deliver the majority of our orders with 7 working days of your payment clearing, this does depend however on your location & the stock availability of the goods. (Many items are delivered with 2-3 days)

Our *FREE Mainland UK delivery, not only is for smaller items such as Vacuums, Microwaves etc, our *FREE UK Delivery also includes delivery of larger items such as Washing Machines, Cookers, Oven, Fridges Freezers etc etc. Some post codes may incur an extra charge. 

We deliver Range Cookers & American Style Fridge Freezers, FREE.  Please note, this is a one man service, and the item will be loaded onto a pallet.  This can be wheeled to the nearest point of access (kerb side delivery).   

We do not offer the service of carrying large / heavy products upstairs.  Flats and Apartments are fine, provided there is a lift.  Any lifting / carrying is at the drivers descretion.

We will always do our best to always meet our delivery times, however there may arise an occasion when an item is out of stock or other unforeseen circumstance may cause a delay. Should this happen we will contact you immediately with an estimated delivery time; should this time be unsatisfactory we will offer you a full refund.

Any items ordered will be delivered to the address specified by you at the time of purchase. A valid signature is required upon delivery; at this point you will become responsible for the goods.

In order to ensure a quick and safe delivery every time, it is recommended that you make us aware of any special requirements or site related restrictions that may hinder our delivery drivers. This can include steps, narrow doorways, soft path ways, road access, etc.  We reserve the right to refuse delivery where, in our delivery driver’s opinion, it would put our staff at risk.

Notification of Claims

If the goods delivered have been noted on the delivery consignment note as having a shortage or as being the incorrect item then you must inform us, in writing, within 7 days of delivery. You can report this by e-mailing us on websales@donaghybros.co.uk.

 It is customers responsibility to check delivery of goods for damages and shortages before signing.  If any shortage or damage is noticed, it should be noted on the drivers delivery note when signing for the goods and should be reported to us within 48 hours.  Failure to note this on the delivery docket may prevent your claim being processed

Cancelling your order

If you choose to cancel an order that you have not yet received, please call 028 295 40001 to inform us whether you would like a refund or exchange. (Charges may apply if you have cancelled during shipment, Donaghy Bros will not be held responsible for loss of Shipping charges incurred)

To speed up the process, please have your order number to hand before calling.

Once we have received your request, we will contact you to process your cancellation.

If it is too late to cancel your delivery, please call the us on 028 295 40001 to discuss an exchange or refund.

Faulty Returns

Within 30 days of purchase or delivery: 

You always have the option of an exchange or refund if the fault occurs within 30 days of purchase or delivery. You can return it to store or arrange it by calling us on 028 295 40001, or by emailing websales@donaghybros.co.uk 

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.


Within product’s guarantee period (normally 12 months from purchase or delivery: We will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. Please call us on 028 295 40001 or emailing websales@donaghybros.co.uk to arrange collection. To speed up the process, please have your order number to hand before calling.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Unwanted Goods Returns

An unwanted product can be returned for a full refund within 21 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.

Separately to the 21 day policy above, and in accordance with your rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop but to obtain a refund you must not start using them, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging.  Cost of shipping an unwanted item is not covered by Donaghy Bros.

 Damages

Please inspect your appliance within a 48 hour period, damages discovered after this period are deemed the responsibility of the purchaser. 

If you unpack your product and find it damaged you can return or exchange the product within 48 hours of purchase or delivery. In order to return or exchange the damaged product it must not be used. 

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.

Discrepancies/Shortages

All delivery discrepancies/Shortages must be reported within 48 hours 

Our Contract after you have ordered

Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. If we have to cancel all or part of your order for any reason, we will email you to let you know.

If you have placed an order by telephone and you don't have an email address, we'll give you the Order Reference Number over the phone and post you a copy of your receipt.

Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.

Newsletter

By purchasing with us you are automatically subscribed to our newsletter and you have agreed to receive emails from us. The aim of our newletter service is to keep our customers and visitors updated about new software releases or new service offerings. The subscription to our newsletter service is not mandatory. You can unsubscribe from our newsletter via email.

 

There are 3 ways to return a product:

Store:

Whether you bought it in store, online or over the phone, all of our products can be returned or exchanged to our Kilrea store: 34-40Maghera Street, Kilrea, BT51 5QN 

Over the phone:

You can also arrange product collection and refund, alternatively exchange or repair, by us on 028 295 40001

Email:

You can also arrange free product collection and refund by emailing websales@donaghybros.co.uk

In this section

Kilrea

 

Credit subject to status and affordability. Terms & Conditions Apply. Donaghy Bros are a credit broker and are Authorised and Regulated by the Financial Conduct Authority. Credit is provided by Hitachi Personal Finance, a division of Hitachi Capital (UK) PLC Authorised and Regulated by the Financial Conduct Authority.

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