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Terms & Conditions

Terms & Conditions

The following terms and conditions apply to all orders and transactions conducted on the ‘Donaghy Bros’ website. Please read them carefully. We will treat each order you place as an offer by you to purchase the goods subject to these terms and conditions. We may amend these terms and conditions at any time. They do not affect your statutory rights.

Every time you make a purchase through our website you will be required to accept our Terms and Conditions. The T’s and C’s set out below allow us to deliver the best possible shopping experience to you, the customer. Please take a few minutes to read through each section, so that you fully understand the entire process from order to delivery and thereafter.


Prices & Payment

All our prices are listed in UK Pound Sterling (£). The total cost of your order will include the price of products you order, delivery charge (if applicable), plus any additional charges for services such as installation. (Installation in Northern Ireland only) This total cost will be displayed before you submit your order. Payment will be taken from your chosen option after you submit your order.

We may use certain information that you provide to ensure that you are who you say you are. This will help to protect you, and use, from fraudulent activities. 

*Please note in the case of special orders, customers can not cancel or return goods unless they are faulty.



We deliver *FREE to the UK Mainland only, Northern Ireland & ROI for orders over £90.00. The majority of deliveries within Northern Ireland will take between 2-3 working days. Deliveries to the UK Mainland are approx within 5-7 working days.  We aim to deliver the majority of our orders with 7 working days of your payment clearing, this does depend however on your location & the stock availability of the goods. (Many items are delivered with 2-3 days) Any goods identified as sold on behalf of Euronics are not available for delivery to ROI.

Our *FREE Mainland UK delivery also includes delivery of larger items such as Washing Machines, Cookers, Oven, Fridges Freezers etc. Some post codes may incur an extra charge. 

We deliver Range Cookers & American Style Fridge Freezers, FREE.  Please note, this is a one-man service, and the item will be loaded onto a pallet.  This can be wheeled to the nearest point of access (kerb side delivery).   

We do not offer the service of carrying large / heavy products upstairs. Any lifting / carrying is at the driver's discretion. (This is only available with 2 man delivery option)

We will always do our best to always meet our delivery times, however there may arise an occasion when an item is out of stock or other unforeseen circumstance may cause a delay. Should this happen we will contact you immediately with an estimated delivery time; should this time be unsatisfactory we will offer you a full refund.

Any items ordered will be delivered to the address specified by you at the time of purchase. A valid signature is required upon delivery; at this point you will become responsible for the goods.

In order to ensure a quick and safe delivery every time, it is recommended that you make us aware of any special requirements or site related restrictions that may hinder our delivery drivers. This can include steps, narrow doorways, soft path ways, road access, etc.  We reserve the right to refuse delivery where, in our delivery driver’s opinion, it would put our staff at risk.

We cannot store products in the warehouse, customers will have to take the first delivery available to them as soon as the stock is ready to be dispatched.


Notification of Claims

If the goods delivered have been noted on the delivery consignment note as having a shortage or as being the incorrect item then you must inform us, in writing, within 7 days of delivery. You can report this by e-mailing us on [email protected]

 It is the customers responsibility to check delivery of goods for damages and shortages before signing.  If any shortage or damage is noticed, it should be noted on the driver's delivery note when signing for the goods and should be reported to us within 48 hours.  Failure to note this on the delivery docket may prevent your claim being processed


Cancelling your order

If you choose to cancel an order that you have not yet received, please call 028 295 40001 to inform us whether you would like a refund or exchange. (Charges may apply if you have cancelled during shipment, Donaghy Bros will not be held responsible for loss of Shipping charges incurred)

To speed up the process, please have your order number to hand before calling.

Once we have received your request, we will contact you to process your cancellation.

If it is too late to cancel your delivery, please call the us on 028 295 40001 to discuss an exchange or refund.

In the event you wish to return/cancel an item ordered specifically for you (Special Order) we reserve the right to apply a restocking charge if the item is deemed not to be supplied to your specific specification but is classed as special order. (I.E. Not a core stock item.)


Faulty Returns

Within 30 days of purchase or delivery: 

You always have the option of an exchange or refund if the fault occurs within 30 days of purchase or delivery. You can return it to store or arrange it by calling us on 028 295 40001, or by emailing [email protected] 

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.

Within a product’s guarantee period (normally 12 months from purchase or delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. Please call us on 028 295 40001 or emailing [email protected] to arrange collection. To speed up the process, please have your order number to hand before calling.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.


Unwanted Goods Returns

An unwanted product can be returned for a full refund within 21 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.

Once you have told us you want to return an item, you should do so without undue delay and no later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop but to obtain a refund you must not start using them, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging.

Separately to the 21 day policy above, “In store purchases” Products viewed & purchased in store are non-returnable. If, however the packaging is pristine, perfect and un-opened Some discretion may be shown. Charges may apply for any accepted returns. Any products that have been delivered and opened in any way are non-returnable” Any accepted returns that require collection will be chargeable. A re-stocking fee may also apply.

Returns for any items specially ordered, specifically amended or personalised will not be returnable for any reason. This applies to both on-line and shop purchases.

Cost of shipping an unwanted item is not covered by Donaghy Bros.



Goods must be inspected upon delivery. Customers must check their item for damage before signing and under no circumstances should they sign the product as being received in perfect condition unless it has been checked thoroughly.
When signed for full responsibility passes to the customer. If the driver will not wait until the item is fully checked, customers should then refuse the delivery. Also all signatures must be legible. 

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.



All delivery discrepancies/Shortages must be reported within 48 hours 

In Store Purchases/Returns Policy

If for whatever reason you change your mind and would like to return an item purchased in store, we are happy to offer a refund, exchange or gift card for any full price product returned within 7 days of purchase, providing goods are brand new, unopened & in their original condition accompanied by proof of purchase. Please note: Restocking Charges may apply.

Any products purchased that are “On sale”, “Special Offer”, “Discounted” or “Display” (Please note display models may have minor imperfections) are not subject to the above terms. These products are non-refundable. Items that have been purchased in-store and have been opened or used in anyway are non-refundable. Goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories to avail of our returns policy.

All cook shop products can be returned for a credit note only. Sales items or discounted items arenon-refundable in any case


Non-Refundable Deposits

We require a full payment on deposits across all pre-ordered stock.

Any deposit paid to secure products in store is non-refundable. If a customer changes their mind regarding an order the deposit may be refunded by way of a credit note unless the items ordered are a special-order item. Goods which are specially ordered are non-refundable.
Credit notes will not be available for models that have been held and are now discontinued or superseded by an alternative. Deposits placed on Televisions arenon-refundable after a period of 4 weeks from the original date of purchase.

Any refunds issued for returned goods will be subject to a deduction for any costs incurred including storage and or collection charges.


Our Contract after you have ordered

Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. If we have to cancel all or part of your order for any reason, we will email you to let you know.

If you have placed an order by telephone and you don't have an email address, we'll give you the Order Reference Number over the phone and post you a copy of your receipt.

Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.


There are 3 ways to return a product:


Whether you bought it in store, online or over the phone, all of our products can be returned or exchanged to our Kilrea store: 34-40 Maghera Street, Kilrea, BT51 5QN 

Over the phone:

You can also arrange product collection and refund, alternatively exchange or repair, by us on 028 295 40001


You can also arrange product collection and refund by emailing [email protected] 


When will I be credited for my return?

Once the goods have been collected and received by our warehouse, the refund will then be processed. 

Please allow up to 2 weeks, after collection, for your return to be processed and payment to be refunded to the issuing card.



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