Any customers who are concerned about their Hotpoint appliance please direct your queries to Hotpoint's freephone helpline: 0800 151 0905


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Free Deliverymainland UK, NI & ROI

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Delivery

We deliver *FREE to the UK MainlandNorthern Ireland & ROI

Deliveries to the in Mainland UK are approx within 2-3 working days, for smaller items such as Vacuum Cleaners, Microwaves, Small Appliances etc.

Larger items, such as Washing Machines, Dishwashers, Fridge Freezers etc, are also delivered approx within 2-3 Working Days (In NI)

Larger items, such as Washing Machines, Dishwashers, Fridge Freezers etc, are delivered approx within 5-7 Working Days (UK Mainland)

We aim to deliver within 7 working days of your payment clearing, this does depend however on your location & the stock availability of the goods.

For very large items such as American Style Fridge Freezers and Range Cookers, these will be delivered to the nearest point of access.  Delivery is made on a pallet basis with 1 driver.  The driver will help to take your item to the nearest point of access or to a garage providing there is someone there to help with any lifting etc.

Stone driveways or steps may mean that the delivery is treated as a kerbside delivery.  It is the customers responibilty to ensure that help is on site on the day of delivery.  It is also the customers responsibility to advise us on any access issues, steps, stone driveways etc.

Our *FREE Mainland UK delivery, not only is for smaller items such as Vacuums, Microwaves etc, our *FREE UK Delivery also includes delivery of larger items such as Washing Machines, Cookers, Oven, Fridges Freezers etc etc.

We will always do our best to meet our delivery times, however there may arise an occasion when an item is out of stock or other unforeseen circumstance may cause a delay. Should this happen we will contact you immediately with an estimated delivery time; should this time be unsatisfactory we will offer you a full refund.

Any items ordered will be delivered to the address specified by you at the time of purchase. A valid signature is required upon delivery; at this point you will become responsible for the goods.

In order to ensure a quick and safe delivery every time, it is recommended that you make us aware of any special requirements or site related restrictions that may hinder our delivery drivers. This can include steps, narrow doorways, soft path ways, road access, etc.  We reserve the right to refuse delivery where, in our delivery driver’s opinion, it would put our staff at risk.

NB: Our delivery drivers will not carry items upstairs on their own. 

We can deliver to flats / apartments above ground level providing there is a lift.  Our drivers are not obliged to help carry items up stairs, this is at the drivers discretion and not a service we nor the delivery company offer.

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