Some common questions on our delivery service are answered below....
Do you deliver?
Yes, we offer free delivery within Northern Ireland, Ireland and mainland GB. Please note however that any goods identified as sold on behalf of Euronics are not currently available for delivery to Ireland.
How long will delivery take?
We will always aim to deliver the majority of our orders in the fastest time possible and with 7 working days of your payment clearing, this does however depend on your location & the stock availability of the goods. We will always do our best meet our stated delivery times, however there may arise an occasion when an item is out of stock or other unforeseen circumstance may cause a delay. During sale or high order volume periods, delivery times may be longer than stated. Should your delivery be delayed we will contact you immediately with an estimated delivery date and time; should this time be unsatisfactory we will offer you a full refund.
Where will my item be delivered to?
Any items ordered will be delivered to the address specified by you at the time of purchase.
Will the driver bring the goods into my home?
Deliveries within Northern Ireland will be with our own delivery vans and two drivers per van and they will be happy to deliver items into your home. However please note that we use a courier service for GB and Ireland and as standard this is a one man service. The item will be loaded onto a pallet which can be wheeled to the nearest point of access (kerb side delivery). We do not offer the service of carrying large / heavy products upstairs unless there is a lift. Any lifting / carrying is at the drivers discretion. You may however upgrade to a 2 Man Delivery Option for an additional fee.
In order to ensure a quick and safe delivery every time, it is recommended that you make us aware of any special requirements or site related restrictions that may hinder our delivery drivers. This can include steps, narrow doorways, soft path ways, road access, etc. We reserve the right to refuse delivery where, in our delivery driver’s opinion, it would put our staff at risk.
What Covid-19 safety measures are in place for your deliveries?
All our delivery drivers have been provided with masks, gloves, hand sanitiser and cleaning wipes and are instructed to sanitise before and after each customer delivery. We would remind all customers to keep a distance of at least 2 metres away from our drivers when they arrive at your premises.
ArrowXL Delivery Covid safety measures
Following the Government’s guidance for the relaxation of restrictions under Covid-19, From Wednesday 21st July all delivery and collection services in surge testing areas will be doorstep only. ArrowXL will no longer have dedicated collection routes in surge testing areas area’s within England and Wales but will instead re-implement a doorstep only collection service until further notice, in order to ensure that they can protect their colleagues during the current challenging environment.
With any collection process they continue to adhere to the over bagging of products and the wearing of PPE within these areas.
In relation to deliveries where they are required to collect and disconnect WEEE installations, can you (the customer) please ensure that your product has been disconnected in advance and ready for a doorstep collection service. If the order is an exchange, they serve the right to invoke the same process where the product will need to be made ready for collection at the doorstep.
The crew will re-iterate this message as part of their standard pre-call to avoid any confusion at the customers property.
**This process will only apply to those specific surge test areas (which are regularly reviewed and updated).**
Do I need to sign for the goods in person?
A valid signature is required upon delivery; at this point you will become responsible for the goods. Please note all goods must be inspected upon delivery. Customers must check their item for damage before signing and under no circumstances should they sign the product as being received in perfect condition unless it has been checked thoroughly. When signed for full responsibility passes to the customer. If the driver will not wait until the item is fully checked, customers should then refuse the delivery. Also all signatures must be legible.
Do you offer time slots for deliveries?
For deliveries to Northern Ireland we will inform you via email regarding the date that your product will be dispatched and approximately when delivery will be – our drivers will call one hour ahead of arrival. For deliveries to Ireland and GB we will advise you of the courier name and number should you need to contact them. They will also send you an email or phone you to advise on date and timing of your delivery