If you need to return an item, please review the following guidelines to ensure a smooth return process.

Non-Fault Returns (Distance Selling)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order and return unwanted goods within 14 days of receipt. All returns must be made within 30 days of notifying us of your decision to cancel.

Conditions for Return

• Products must be returned in original, unused, and “as new” condition, including all original packaging and accessories.
• Once a return is approved, we will require images of the product, packaging & the rating plate along with a copy of the customer invoice.
• Returns that are used, installed, incomplete, or not in a resalable condition may not be accepted.
• Please include your order number, name, and contact details inside the package. Missing information may delay or prevent your refund.

Delivery & Courier Information

• Deliveries from Evri will not be accepted.
• Customers must arrange and cover the cost of return shipping.
• We do not offer a collection service for non-faulty items (e.g. change of mind or incorrect orders).
• We strongly recommend using a recorded, traceable, or trackable delivery service, and retaining proof of dispatch. We are not responsible for items lost or damaged during return transit.

Refunds

• Refunds are issued once the returned goods have been received and inspected in accordance with our returns policy.
• Refunds will be processed using the original payment method.

Return Address

All returns should be sent to: Donaghy Bros, 26 Moneysallin Road, Kilrea, BT51 5QN

Need Help?

If you're unsure about your return or have questions, please contact our customer service team before sending your item back.

Please note these terms do not extend to B2B sales or trade sales. If ordered incorrectly, it is your responsibility & any return will be refused unless the product is perfectly packed and has been reported with 14 days. Donaghy bros do not collect these items.

We want you to be happy with your products from Donaghy Bros, and if for any reason you are dissatisfied with your purchase, please note below information about our returns and after-sales service. If you have bought your product online or by phone and would like to return it because you have changed your mind, we are happy to exchange or refund your item if it is within 14 calendar days from the day of delivery. The cost of collection or postage is not covered by Donaghy Bros. Customers must arrange and cover the cost.

• Following the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations, we will accept items back even if you have opened the products to inspect them.
• You must notify us of your wish to cancel within the above time frames, and you must have proof of purchase (a receipt or delivery note).
• The products must be in ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them.
• Once a return is approved, we will require images of the product, packaging & the rating plate along with a copy of the customer invoice.
• You can examine the products as you would in a shop, but to obtain a full refund, you must not start using them, install them, or input any data or software. While the products are in your possession, you must take reasonable care of them.

Please note that this right to change your mind shall not extend to products that are sealed for health protection or hygiene purposes, such as headphones or wireless ear buds, or to products that have been made to your specifications and personalised as directed by you. Special orders are orders for products that are not core stock items and are ordered specifically at your request from our manufacturers. Generally, special orders are non-returnable; however, in some cases, manufacturers may accept a return on a special order. Accepted returns will incur a restocking charge ranging from 15% to 50% of the cost of the special order, subject to the manufacturer’s terms. If you have any questions regarding the opportunity to return a special order, please contact us prior to purchase for any clarification.

Changing your mind before you receive the products purchased in store

Should you change your mind about the products you have purchased in store, you can cancel your order up to 14 days after you have placed it, so long as it has not been dispatched to your delivery address within such a 30-day period. Please notify us of your desire to cancel your order by contacting the shop directly. Thereafter, we shall arrange your refund. Donaghy Bros, does not cover collection costs.

Changing your mind after you receive the products you purchased in store.

In the event that you have received your products purchased in store and you change your mind, you can return them to us within 14 days of receiving them, so long as they are unopened and brand new. If the products are not returned within this time period or the packaging has been opened, you cannot avail of a refund. The right to return any in-store purchases within 14 days of receipt will not extend to any products that are “on sale,” “special offer,” “discounted,” or “display” (please note display models may have minor imperfections). Please note that this right to return shall not extend to products that are sealed for health protection or hygiene purposes, such as headphones or wireless ear buds, or to products that have been made to your specifications and personalised as directed by you.

Special orders are orders for products that are not core stock items and are ordered specifically at your request from our manufacturers. Generally, special orders are non-returnable; however, in some cases, manufacturers may accept a return on a special order. Accepted returns will incur a restocking charge ranging from 15% to 50% of the cost of the special order, subject to the manufacturer’s terms. If you have any questions regarding the opportunity to return a special order, please contact us prior to purchase for any clarification.

All cook shop products, such as glassware and non-electric kitchen utensils, can be returned for a credit note only.

• Once we have determined there is a fault, we will then give you either a refund, an exchange, or offer you a repair of the product.
• The customer will pay the cost of the return, and once the fault is verified, we will refund the cost of the return. If the item is not faulty, we will arrange for it to be returned to the customer. Donaghy Bros, does not cover the cost of items being returned that are found to be in perfect working order.
• Replacement products are sent by standard delivery.