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Liebherr CBNBSA10 575I Prime Freestanding Bio Fresh No Frost Fridge Freezer - Black Steel

Out of stock
SKU
700091987
£2,184.39
Energy Rating
  • Dimensions (Approx) - 2015 x 597 x 675 mm (H x W x D)
  • Total Storage Capacity (Litres) -  259/103
  • No Frost
  • Fruit & Vegetable safe

UltraEfficient A −10 %
This Liebherr is not only efficient, but ultra-efficient, even outperforming the standard of the best energy efficiency class A by 10 %. With this it sets new standards for us. Its exceptional efficiency reduces energy costs and saves money and resources like never before. And thanks to the Liebherr quality, it maintains its low energy consumption for years to come


Fruit & Vegetable safe
Crunchy salad and strawberries: the most delicate foods deserve a special place so they stay fresh longer – in BioFresh safes. In the Fruit & Vegetable safe the temperature is close to 0°C. Combined here with the constant humidity, thanks to the air-tight closure, unpackaged fruit and vegetables feel particularly at home. You do not have to adjust anything.


Meat & Dairy safe
Do you want the tender veal fillet or fresh milk to stay fresh for as long as possible? The BioFresh safes will ensure this is the case. In the Meat & Dairy Safe, the temperature is close to 0 °C – ideal storage conditions for even the most delicate of foods. And best of all, everything is perfectly adjusted in the factory for immediate use – and for longer freshness.


NoFrost
When you open your freezer, you want to see frozen food – and certainly not ice and frost. NoFrost protects the freezer compartment from unwanted icing, which consumes a lot of energy and can be expensive. NoFrost means no more tedious and time-consuming defrosting of the freezer compartment, more time for other things – and saving money.


DuoCooling
DuoCooling uses two completely separate refrigeration circuits to ensure no air is exchanged between the fridge and freezer compartments. The food neither dries out nor is odour transferred. This means throwing less away, shopping less often, but saving more and greater enjoyment.


BlackSteel
Black stainless steel strikingly emphasises the simplistic beauty of pure metal. The BlackSteel surface captivates with ist unique vertical polish and refined touches, giving the material ist characteristic sharpness and making it both scratch and fingerprint insensitive. So your appliance always remains an eye-catcher.


Additional equipment

VarioTemp
Enjoy total flexibility in food storage with VarioTemp. You can set the freezer compartment between -15 °C and -26 °C, or convert it to a fridge or cellar compartment when additional cooling space is required, with an adjustable temperature range from -2 °C to +14 °C. If you don't need the freezer compartment at all, simply switch it off independently of the fridge to save energy and money.

LightTower
Enjoy an optimally illuminated interior: the LightTower shows off the food in its best light and is positioned so that all of your filled fridge is illuminated at all times. The flush mounting of the LightTower in the side walls means there is also more space for your food.

Touch & Swipe display
Control of your Liebherr at your fingertips: thanks to the Touch & Swipe display, you can operate your refrigerator intuitively and with ease. Simply select functions such as SuperCool on the colour display by tapping and swiping. The temperature is controlled just as easily. And, what if you are not actively using the display? Well, it then shows you the actual temperature.

BlackSteel rear wall
Refine your dark kitchen with our BlackSteel interior appliances. The rear wall impresses with a surface made of black stainless steel. The anti-fingerprint finish makes this resistant to fingerprints. All trims are accentuated in BlackSteel to complete a dark appearance. A Liebherr with BlackSteel interior perfectly fits into modern dark kitchens and stands out with elegance.

EasyTwist Ice
Whether it's a summer day or a party: Thanks to EasyTwist Ice, you can prepare a supply of ice cubes quickly and easily – without the need for a fixed water connection. Simply fill the tank with water, let it freeze and then release the finished ice cubes with a simple twist – and you're ready to serve cool drinks. The EasyTwist Ice is easy to clean and ensures hygienic ice cube production at all times.

SoftSystem
From breakfast to a midnight snack – a fridge needs to be open and closed on many occasions. And your Liebherr makes this is a lot of fun. With the SoftSystem, your fridge door closes softly and safely, and in a way which is pleasantly quiet and light. Bottles stored in the inside door remain securely in place – nothing rattles or wobbles.

SoftTelescopic
Look forward to opening your BioFresh safes. And this is not just because of the fresh food – but also because opening is so easy, and closing is automatic and cushioned. The telescopic rails slide the safe gently towards you. And because these extend fully, you have the best overview of the contents.

Slimline door handle (with integrated opening mechanism)
Opening made easy: The practical and elegant slimline door handle with an integrated opening mechanism allows you to open the appliance door effortlessly, even when it's opened multiple times in quick succession. The classy, minimalistic handles are also an eye-catcher on your appliance.

InteriorFit
Complete the purest design for your kitchen: Our refrigerators fit perfectly into a 60 cm deep niche: Leaving only the door protruding in a defined manner, ensuring optimum access to the recessed grip and lever handle. In this way, the focus is always on your kitchen – with your Liebherr as the focal point and highlight.

PowerCooling system
Do you want to be sure that the cold is distributed as evenly as possible in your refrigerator? If so, the PowerCooling system is what you need. The fan – as powerful as it is quiet – distributes the cold air efficiently throughout the entire refrigeration compartment.

Plinth concept
Does your refrigerator need to be powerful and convenient – but also sustainable? If so, then a Liebherr is perfect for you. Our BluPerformance technology makes it a real all-rounder. It offers a huge volume and lots of cooling capacity – but also consumes a very small amount of energy. And now listen! You can hardly hear a thing. Your Liebherr is extremely quiet despite its level of performance.

UltraSilent
You've probably never heard of this Liebherr – simply because it is quieter than almost any other refrigerator. Its extra-low-noise design means it has virtually “unheard of” levels of quietness. Thanks to its maximum levels of noiselessness, it sets new standards even compared to the quietest refrigerators.

LED freezer compartment lighting
The LED freezer compartment lighting ensures your freezer drawers are pleasantly lit. This makes it even easier for you to find the food you want. The energy-efficient LED unit is elegantly positioned above the drawers to save space.

LED BioFresh lighting
Experience the pleasure of brightly lit fresh fruit and vegetables. The LED BioFresh lighting shows off the contents of your BioFresh safe in its best light. The lighting is positioned centrally above the BioFresh safes and supplemented by LED light columns on both sides. These extend into the topmost BioFresh safe ensuring bright illumination.

VarioSafe
Do you want a clearly arranged place for small food items such as yoghurt pots, jam jars or tubes? Your Liebherr provides this with the VarioSafe. It not only creates order, but is also highly adaptable. Simply place the two-stage height-adjustable VarioSafe in the refrigerator where it suits you best.

Door shelf
Do you want a safe storage area for your drinks or food? And do you still want to reach them easily? Our height-adjustable door shelves offer you both – thanks to the safety glass shelves and stainless steel rails. The sliding and removable bottle holder also ensures that your bottles are held securely.

Height-adjustable inner door shelves
Use all of the space in your Liebherr – and entirely to suit your requirements. The height adjustable inner door shelves will help with this: These allow you to change the height at which the shelves are mounted quickly and easily at any time – which means they can be used entirely flexibly and securely for storing a wide range of containers and foodstuffs.

Separable glass shelf
If you store a carafe or tall container in the refrigerator, you don't want to have to remove an entire glass shelf. And why should you? Because there are separable glass shelves. Simply slide the front half of the glass shelf under the back half. This allows you to place higher containers at the front and still have enough space for other food.

Satin-finish glass shelf shelves with stainless-steel-look decorative trim
Experience a moment of pure joy on every opening – this is thanks to the satin-finish safety glass panels with stainless steel strips. Their height can be conveniently adjusted in one easy step. The satin finish means that scratches on the glass panels appear virtually invisible and ensures a high quality look – even years later.

Convenient height adjustment for glass shelves
Do you need a large container to go in the fridge? If so, simply adjust the heights at which you insert the glass shelves. The convenient height adjustment means this can be done quickly and individually – even with food stored on the shelves.

Language settings
From now on, you and your Liebherr will always get along fine – because it speaks your language. The variable language setting makes this possible. When you start up the appliance, simply select from twelve languages on the display – and operate your Liebherr in the language of your choice.

EnergySaver
Do you want to save energy and money at the same time? Your Liebherr will help you do just that – with the energy-saving mode. When you activate the EnergySaver, the standard temperature increases by two degrees. This means your Liebherr needs even less power – and your food stays optimally fresh.

PartyMode
Now you’re ready to receive guests – because even your Liebherr is in the mood for a party. In PartyMode, functions such as SuperCool and/or SuperFrost are activated. After 24 hours, your Liebherr goes back to normal mode automatically.

SuperFrost
Want to freeze your fresh food in a way that preserves vitamins? Simply activate SuperFrost – and the freezer compartment will increase its cooling capacity. In this way, the temperature remains constant when you place in unfrozen food. SuperFrost is also energy-saving: if you don't switch off the function manually, it automatically deactivates itself after 65 hours.

Display lock
An illuminated display is a magnet for children's hands – your Liebherr also knows that. That's why there is the display lock. It ensures the settings on your refrigerator are not changed unintentionally. You can also, of course, simply deactivate the display lock.

NightMode
Your Liebherr wishes you have a good night's sleep – and makes sure you're not disturbed. This is because in NightMode it switches off all sounds and noises. And the IceMaker remains quiet as a mouse too. The interior lighting also dims so that you are greeted by soft light when you open the fridge at night.

Power failure alarm
Your Liebherr is a real guardian angel for your food. In the event of a power failure, it reliably sounds the alarm. Not only do you hear the alarm, but you can also see it. The display shows the highest temperature reached in the freezing compartment. However, you are never alerted unnecessarily. If there is no critical rise in temperature during a brief power failure, the alarm will not go off.

HolidayMode
Are you going away? Then why not send your Liebherr on holiday too? In HolidayMode, the fan and SuperCool are switched off and your refrigerator regulates its temperature to +15 °C. This saves electricity but still prevents unpleasant odours. The freezer compartment, of course, remains switched on.

SuperCool
You want your fridge to maintain the optimum temperature, even if you have just put shopping in from the market which has been warmed by the sun? This is a case for SuperCool. Once activated, your Liebherr boosts its performance until the fresh food is as cool as the rest of the contents. SuperCool then switches off automatically.

BottleTimer
Done this before? You place a bottle of wine in the ice compartment so that it chills quickly – and forget about it. This will never happen again with the BottleTimer: it provides extra fast cooling by activating SuperFrost. And as soon as the bottle has reached the optimum temperature, your Liebherr reminds you via the app to take it out of the ice compartment.

Door alarm
The door alarm of your Liebherr makes sure that you don’t unnecessarily use energy and that food doesn’t go off: if the appliance door stays open for too long an alarm goes off – flashing light and a warning tone. You decide what “too long” means: depending on the settings the door alarm comes on after one, two or three minutes.

SabbathMode
On the Sabbath, all activities are at rest – this also applies to electrical appliances. Your Liebherr takes this into account. In SabbathMode, all lighting and displays are switched off and there are no noises generated by actions, e.g. alarms. After 80 hours, the SabbathMode deactivates.

Bottle shelf above the BioFresh safe
Expecting guests and want to chill a few more drinks than usual? The bottle shelf above the BioFresh safes exists for this very reason. Simply remove the glass shelf above the bottle shelf in one easy step – and you can now safely store and cool bottles of various sizes.

Butter dish
You can also expect a lot of your butter dish. The butter dish should be timelessly beautiful and fit perfectly into the refrigerator's inside door. Through the transparent lid you can see how much butter is left at all times. The dishwasher-safe lid and base section also interlock so securely that you can carry the dish holding the lid with one hand.

VarioBoxes
Where did I put that little packet of yeast? And where's the tube of mustard? To easily find the small items in the fridge, there are the VarioBoxes. They keep everything clearly arranged and organised in the inside door. Their transparent design means you immediately see what's inside. The boxes are easy to remove – and thanks to the pull-out stop, nothing will fall to the floor- guaranteed.

FreshAir activated charcoal filter
The smell of some foods is sometimes less pleasant. However, this is no problem for your Liebherr. Thanks to FreshAir activated carbon filters, there is always fresh air in the interior. The filter is located right on the air flow in the fan housing and neutralises odours as far as possible. The display reminds you to change the filter.

Egg tray 2in1
Do you like chicken eggs? So does your Liebherr – that's why it has the 2in1 egg tray. This not only provides space for up to 20 chicken eggs, but also for up to 24 quail eggs. The egg tray consists of an outer and an inner part which can be slid into each other in different ways. By turning the tray over, the quail egg holes can be used.

Cold storage accumulator
The cold storage accumulators make themselves doubly useful - both indoors and outdoors. Inside the freezer, in the event of a power failure, they supply the frozen food with cold for a while. And on trip out, they are on hand to chill your food and drinks. Of course, in SmartFrost models, they are stored in the roof of the freezer compartment to save space.

VarioSpace
Looking for somewhere to safely store a multi-tiered ice cream cake until the summer party? No problem for your Liebherr freezer: it knows that sometimes you just need more space. Thanks to VarioSpace, you can simply remove individual freezer drawers – and voilà: here’s your extra-high storage space!

Replaceable door seal
Do you think the door seal on your Liebherr needs to be replaced after a few years? This is very easy to do yourself. The replaceable door seal can be removed in a few simple steps – and the new seal is just as easy to insert. As a result, this part of the refrigerator is always spotless and hygienically clean.

Space for baking tray
Do you want to keep that home-baked fruit pie fresh? Or maybe a prepared pizza to be baked later on? If so, simply slide your baking tray into your Liebherr ¬- it has plenty of space for storing a baking tray. Really convenient – you can slide the baking tray in and out when the door is opened at 90°.

Adjustable feet
Two adjustable feet mean the appliance can be perfectly fitted and adjusted to its surroundings, e.g. on uneven ground. This means you can be sure that the fridge door closes completely, no heat can enter and no condensation can form. That saves both energy and money.

Dishwasher-safe features
The features of your Liebherr are practical in two ways: Not only do they simplify everyday use, they are also very easy to clean. Does the butter dish, FlexSystem or ice cube tray need to be cleaned? Just put them in the dishwasher. Then you’ll have more time for other things.

Silent
Silent appliances are extremely quiet due to their design and low-noise components. They are currently the quietest members of their product group.

Transport castors
With your Liebherr, you can enjoy pure comfort from the very first moment. Make the setup of your cooling appliance a breeze, thanks to its fitted, standard transport castors. Say goodbye to heavy lifting and hello to effortless placement. All our freestanding appliances are equipped with transport castors from the Pure series onwards, making it easy and convenient to position them perfectly in your kitchen.

More Information
Brand Liebherr
Model Number CBNBSA10 575I
EAN Number 4016803141112
Height 2015
Width 597
Depth 675
Dimensions Unit mm
Weight 102.900000
Weight Unit kg
Tooltip
Colour
Black
Energy Rating A
Warranty 2 Years Warranty (By Redemption)
Delivery Information

Small Parcels

Small parcels such as an Air fryer, coffee machine & floorcare.

These will be sent to you via DPD.

This delivery will usually be within 2-4 working days.


Large Items

Large items such as washing machines, cookers, ovens, fridge freezers and range cookers.

For delivery timeframes see 8.4 Delivery timeframes

8.1 Delivery costs

Northern Ireland

Delivery to our customers in Northern Ireland will involve two person delivery and shall be free of charge when to a ground floor room of choice.

Delivery of oversized Products such as American Fridge Freezers to our customers in Northern Ireland may incur an additional charge for door removal and re-fitting.

Delivery of oversized Products upstairs (maximum one flight) will be quoted separately, being subject to the size and weight of the appliance. Please note a survey may be required prior to delivery. Please enquire with our sales team to confirm these costs by emailing [email protected]

Republic of Ireland and Mainland UK

For all customers in the Republic of Ireland and mainland UK standard kerbside delivery is free of charge. We deliver items such as washing machines, cookers, ovens, fridge freezers and range cookers to the kerbside or nearest point of entry of your delivery address.  Should our customers in the Republic of Ireland and mainland Great Britain wish to have an “in home” delivery service, this will incur an additional cost. You will be advised of this cost before you submit your order online, over the telephone or at our check out in store.

Remote Locations

Delivery to the Scottish Highlands and Islands, the Channel Islands, the Isle of Wight, Isle of Man (“Remote UK Locations”) or remote islands off the cost of the Republic of Ireland, such as Clare Island (“Remote ROI Locations”) may incur additional charges, as will be notified before you submit your order online, over the telephone or at our check out in store. In the event of the charges not being displayed at checkout you will be contacted by the dispatch team with a quote for delivery.

8.2 When is delivery complete?

Any Products ordered will be delivered to the address specified by you at the time of your order.

When delivery is made via a one-person delivery service, delivery will be complete when the Products is off-loaded form the vehicle onto a pallet and wheeled to the nearest point of access (kerb side delivery).

When an “in room” delivery is requested, delivery will be complete when the Products are offloaded and situated within the ground floor room of choice. We do not offer the service of carrying large or heavy Products upstairs. Any lifting or carrying is at the driver's discretion will only be an option with the two person delivery service.

A valid signature is required upon delivery; at this point you will become responsible for the Products.

8.3 What if the delivery is incorrect?

Please take care in reviewing the Products upon delivery to ensure that they correlate with your order. If there is an incorrect Product or shortage, please make a note of same on the driver’s delivery note at the time of signing and where this is not possible, report the issue to us as soon as possible after delivery by e-mailing us on [email protected] or contacting us by telephone or in store at those details appearing at clause 2.2 above. 

 8.4 Delivery timeframes

We aim to deliver the Products to you within the following timeframes after the issue of our order acceptance:

  • Northern Ireland – within 2-3 working days
  • Republic of Ireland – within 5-7 working days
  • Mainland Great Britain – within 7-10 working days
  • Remote UK Locations – 14-17 working days
  • Remote ROI Locations –10-12 working days.

Any Products identified as sold on behalf of Euronics are not available for delivery to the Republic of Ireland.

We will always do our best to always meet our delivery times, but at times deliveries may take a little longer, particularly around busy periods such as sales and public holidays.

Unfortunately on occasion we may realise that a Products are out of stock after we accept your order. Should this happen, we will contact you immediately with an estimated delivery time and should this time be unsatisfactory we will offer you a full refund.

8.5 Helpful information to ensure efficient deliveries

In order to ensure a quick and safe delivery every time, it is recommended that you make us aware of any special requirements or site related restrictions that may hinder our delivery drivers by emailing us at [email protected]. This can include steps, narrow doorways, soft path ways, road access, etc. We reserve the right to refuse delivery where, in our delivery driver’s opinion, it would put our staff at risk. Failure to inform us of special requirements will be a failed delivery and you will be charged for a second delivery if necessary.

8.6 Collection by you

If you have asked to collect the Products from our premises, please allow a minimum of 24hrs to have the Products moved from our warehouse to our retail stores for collection.  You can collect them from us at any time during our working hours of 9am to 5:30pm on weekdays and Saturdays (excluding public holidays in Northern Ireland).

Alternatively collection of Products form our warehouses can take place between 9:30am – 4:30pm on weekdays and 9:30am – 4pm on Saturdays, subject to 24hrs notice being provided.

Where reasonable we will try to facilitate a collection even if the 24hr notice period has not passed.

All orders selected for collection in store or from our warehouse must be collected within 7 working days of notification that they are ready. Unless otherwise agreed with you when you place your order, if the Products are not collected within this timeframe, we shall cancel the order and issue you a full refund.

8.7 If you are not home when the Products are delivered

We cannot store Products in the warehouse indefinitely and so they will be delivered as soon as the ordered Product is ready to be dispatched.

If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, the following will occur:

  • Northern Ireland deliveries - we will leave you a note informing you of how to rearrange delivery or collect the Products from one of our stores or warehouse.
  • Mainland UK, Republic of Ireland, UK Remote Locations and ROI Remote Locations – delivery is provided via a courier service and you must arrange any second attempt for delivery directly with the courier, which will incur an additional charge at cost.

8.8 If you do not re-arrange delivery

If you do not collect the Products from us in accordance with clause 8.6, or if, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract with you.  

Returns Information

9.1 Returns for Products ordered online or by phone

We want you to be happy with your Products from us and if for any reason you are dissatisfied with your purchase, please note below information about our returns and after sales service.

If you have bought your Product online or by phone and would like to return it because you have changed your mind, we are happy to exchange or refund your item if it is within 14 calendar days from the day of delivery.

  • Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the Products to inspect them.
  • You must notify us of your wish to cancel within the above time frames and you have proof of purchase (receipt or delivery note).
  • The Products must be in ‘as new’ condition and returned in the original, undamaged packaging along with any accessories and free gifts received with them.
  • You can examine the Products as you would in a shop but, to obtain a full refund, you must not start using them, install them or input any data/software. Whilst the Products are in your possession you must take reasonable care of them.

 

Please note, this right to change your mind shall not extend to Products which are sealed for health protection or hygiene purposes such as headphones or wireless ear buds or Products which have been made to your specification and personalised as directed by you.

 

Special Orders are orders for Products which are not core stock items, which are ordered specifically at your request from our manufacturers. Generally Special Orders are non-returnable, however in some cases manufacturers may accept a return on a Special Order. Accepted returns will incur a re-stocking charge ranging from 15%-50% of the cost of the Special Order, subject to the manufacturers terms. If you have any questions regarding the opportunity to return a Special Order please contact us prior to purchase for any clarification.  

9.2 Changing your mind in respect of Products purchased in store

Changing your mind before you receive the Products purchased in store

Should you change your mind about the Products you have purchased in store, you can cancel your order up to 30 days after you have placed same so long as it has not been dispatched to your delivery address within such 30 day period. Please notify us of your desire to cancel your order by emailing [email protected]. Thereafter we shall arrange your refund.

Changing your mind after you receive your Products purchased in store

In the event that you have received your Products purchased in store and you change your mind, you can return the Products to us within 30 days of receipt of them so long as they meet the conditions set out at clause 9.3. If the Products are not returned within this time period, you cannot avail of a refund.

The right to return any in store purchases within 30 days of receipt will not extend to any Products which are “On sale”, “Special Offer”, “Discounted” or “Display” (please note display models may have minor imperfections).

Please note, this right to return shall not extend to Products which are sealed for health protection or hygiene purposes such as headphones or wireless ear buds, or Products which have been made to your specification and personalised as directed by you.

Special Orders are orders for Products which are not core stock items, which are ordered specifically at your request from our manufacturers. Generally Special Orders are non-returnable, however in some cases manufacturers may accept a return on a Special Order. Accepted returns will incur a re-stocking charge ranging from 15%-50% of the cost of the Special Order, subject to the manufacturers terms. If you have any questions regarding the opportunity to return a Special Order please contact us prior to purchase for any clarification. 

All cook shop products, such as glassware and non-electrical kitchen utensils can be returned for a credit note only.

9.3 How do I return my Product?

There are several ways you can contact us and arrange a return of your Product should you change your mind as set out at clauses 9.1 and clause 9.2:

  • Over the phone: You can also arrange a return, product collection, refund, exchange, or repair, by calling us on +44 (0) 28 295 40001;
  • Email: Please contact our returns team by emailing [email protected], who shall handle all enquiries in respect of how to return your Products.  You must provide proof of purchase, be that a receipt from our store or online sales order to avail of a refund; or

The Products which you purchased must be returned to us in their original condition, in “as new” condition, accompanied by the original Product packaging and any accessories and a note of your order number and name. If the Products are devalued in any way, e.g., parts missing, we will not be able to accept the return. Please retain proof of dispatch. We will not be responsible for any loss or damage caused to any Products during their being returned to us. In the interests of your own security, we recommend that you should dispatch the returned Products using a recorded / traceable / trackable delivery service and we recommend you retain your form of proof until you have received your refund from us. You shall be responsible for all delivery costs incurred with returning the Products to us.

When returning opened products to us, you should do so without undue delay and, in any event, not later than 30 days from the day on which you communicate to us your decision to cancel.

9.4 Faulty Products

We are under a duty to supply Products which are of satisfactory quality and fit for purpose.

If your Product is faulty and if it is within 7 working days from the day of delivery:

  • Read the troubleshooting section of the product manual as it may be a common problem that can be easily resolved.
  • Visit the product page on our UK website or our Irish website for additional expert support, downloads, manuals and advice.
  • Call our Service department on 028 295 40001 and, depending on the Product, we may be able to take you through a telephone diagnostic to make sure it is not a problem that can be resolved quickly.

If the problem cannot be resolved:

  • If the fault occurs within 30 days of purchase (or delivery or installation), we’ll always offer you either a repair, exchange or refund.
  • Most Products come with at least a 1 year guarantee, so if your Product develops a fault after 30 days we’ll offer you either a repair or replacement.
  • In the event of a replacement, the original product needs to be returned to our possession before a replacement is dispatched and delivered.
  • In all cases we reserve the right to inspect the Product and verify the fault.

How do I return my Product?

There are several ways you can return your purchase if you find a fault:

  • Over the phone: By calling our Service team on +44 (0) 28 295 40001 with your order number and delivery details to hand;
  • Email: Please contact our returns team by emailing [email protected], who shall handle all enquiries in respect of how to return your Products; or

 

Refund:

  • Once we have determined there is a fault, we will then give you either a refund, exchange or offer you a repair of the Product.
  • The customer will pay the cost of the return, once the fault is verified, we will refund the cost of the return. If the item is not faulty, we will arrange for the item to be returned to the customer. We do not cover the cost of items being returned that are found to be in perfect working order.
  • Replacement Products are sent by standard delivery.

How do I get a faulty Product repaired?

There are a couple of ways to get your faulty Product repaired:

  • Phone: By calling our Service team on +44 (0) 28 295 40001 with your order reference number and delivery details to hand - we’ll resolve the fault by arranging the prompt collection and repair of your Product.

Your product is damaged on delivery - how do I return my product?

Phone: Please call our Service team within 48 hours on 028 295 40001 and we’ll arrange collection free of charge.

Exchange/Refund: We will then give you an exchange or full refund plus any delivery charge paid.

Refunds take 3-5 working days to be credited to a payment card.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.

  1. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

10.1 Liability that is not excluded

We do not exclude or limit our liability in any way in the following circumstances:

  1. where it would be unlawful to do so;
  2. for death or personal injury caused by our negligence or that or our employees (if acting within the course of their employment), agents or suppliers (if carrying out the work which they were contracted to do);
  3. for fraud or fraudulent misrepresentation;
  4. any breach of the obligations under the applicable laws; or
  5. for breach of or your legal rights in relation to the Products including the right to receive the Products which are: as described; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care.

10.2 Exclusion of liability

Subject to clause 10.1, we shall not be responsible or liable for any loss or damage in the following circumstances:

  1. loss or damage arising that is not foreseeable;
  2. any business losses such as loss of profit, loss of business, business interruption or loss of opportunity as the Products are supplied only for private use;
  3. any loss or damage to your property resulting in a fault on our part, such as but not limited to your use of the Product outside its purposes or any health and safety guidelines; or
  4. Events Outside Our Control (as described at clause 11 below).

 

  • EVENTS OUTSIDE OUR CONTROL
  • We shall not be in breach of these Terms or otherwise liable for any failure or delay in the performance of our obligations is such delay or failure results from events, circumstances or causes beyond our reasonable control, including (but not limited to) strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, epidemic or pandemic, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors (“Events Outside Our Control”). The time for performance of such obligations shall be extended accordingly.