We offer a free delivery service within Northern Ireland, Ireland and GB. Please note however that any goods identified as sold on behalf of Euronics are not currently available for delivery to Ireland.
We will always aim to deliver the majority of our orders in the fastest time possible and certainly within 7 – 10 working days (often within 2-3 days) of your payment clearing, this does however depend on your location & the stock availability of the goods.
We will always do our best meet our stated delivery times, however there may arise an occasion when an item is out of stock or other unforeseen circumstance may cause a delay. During sale or high order volume periods, delivery times may be longer than stated. Should your delivery be delayed we will contact you immediately with an estimated delivery date and time; should this time be unsatisfactory we will offer you a full refund.
For deliveries to Northern Ireland we will inform you via email regarding the date that your product will be dispatched and approximately when delivery will be – our drivers will call 30 mins ahead of arrival. For deliveries to Ireland and GB we will advise you of the courier name and number should you need to contact them. They will also send you an email or phone you to advise on date and timing of your delivery.
Any items ordered will be delivered to the address specified by you at the time of purchase/ ordering online. Deliveries within Northern Ireland will be with our own delivery vans and two drivers per van and they will be happy to deliver items into your home.
The courier service for GB and ROI is a one-man service as standard. The item will be loaded onto a pallet which can be wheeled to the nearest point of access (kerb side delivery). We do not offer the service of carrying large / heavy products upstairs unless there is a lift. Any lifting / carrying is at the driver’s discretion. You may however upgrade to a 2 Man Delivery Option for an additional fee.
In order to ensure a quick and safe delivery every time, it is recommended that you make us aware of any special requirements or site related restrictions that may hinder our delivery drivers. This can include steps, narrow doorways, soft path ways, road access, etc. We reserve the right to refuse delivery where, in our delivery driver’s opinion, it would put our staff at risk.
Covid Safety: All our delivery drivers have been provided with masks, gloves, hand sanitiser and cleaning wipes and are instructed to sanitise before and after each customer delivery. We would remind all customers to keep a distance of at least 2 metres away from our drivers when they arrive at your premises.
A valid signature is required upon delivery; at this point you will become responsible for the goods. Please note all goods must be inspected upon delivery. Customers must check their item for damage before signing and under no circumstances should they sign the product as being received in perfect condition unless it has been checked thoroughly.
When signed for full responsibility passes to the customer. If the driver will not wait until the item is fully checked, customers should then refuse the delivery. Also, all signatures must be legible.
We are happy to arrange a return, if you are not happy with your product, as long as you meet the requirements stated below.
There are 3 ways to arrange to return a product:
Store: Whether you bought it in store, online or over the phone, all of our products can be returned or exchanged to our Kilrea store: 34-40 Maghera Street, Kilrea, BT51 5QN
Over the phone: You can also arrange product collection and refund, alternatively exchange or repair, by us on 028 295 40001
Email: You can also arrange product collection and refund by emailing [email protected].co.uk
If you choose to cancel an order that has not yet been dispatched please call 028 295 40001 to inform us whether you would like a refund or exchange. (Charges may apply if you have cancelled during shipment, Donaghy Bros will not be held responsible for loss of Shipping charges incurred). To speed up the process, please have your order number to hand before calling.
If it is too late to cancel your delivery or you have already received your order please email [email protected] quoting your name, order number and reason for the return. If you can include photos if there is a fault/ damage with the appliance that would be ideal.
Please note you must inspect the packaging and appliance for any damage before accepting delivery. Any damages should be checked for on delivery and refused at this point or noted on the delivery docket. All delivery discrepancies/shortages must be reported within 48 hours. Failure to do so may result in us not being able to repair or replace the damaged goods. In order to obtain a refund, you must not start using the product, and the goods must be returned in ‘as new’ condition and in their original packaging. If you are returning a faulty item we will pay for the pickup, return and reissuing of a replacement.
In the event you wish to return/cancel an item ordered specifically for you (Special Order) we reserve the right to apply a restocking charge if the item is deemed not to be supplied to your specific specification but is classed as special order. (e.g. Not a core stock item.
An unwanted product can be returned for a full refund within 21 days of delivery as long as it’s still in its original, unopened packaging. If your item is not faulty please note that you will be responsible for the cost of its return. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.
Separately to the 21-day policy above, and in accordance with your rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery.
If for whatever reason you change your mind and would like to return an item purchased in store, we are happy to offer a refund, exchange or gift card for any full price product returned within 7 days of purchase, providing goods are brand new, unopened & in their original condition accompanied by proof of purchase. Please note: Restocking Charges may apply.
Any products purchased that are “On sale”, “Special Offer” or “Discounted” due to being on display are not subject to the above terms. These products are non-refundable. Items that have been purchased in-store and have been opened or used in anyway are non-refundable. Goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories to avail of our returns policy. All cook shop products can be returned for a credit note only. Sales items or discounted items are non-refundable in any case
Non-Refundable Deposit’s: Any deposit paid to secure products in store is non-refundable. If a customer changes their mind regarding an order the deposit may be refunded by way of a credit note unless the items ordered are a special-order item. Goods which are specially ordered are not returnable.
Credit notes will not be available for models that have been held and are now discontinued or superseded by an alternative. Deposits placed on Televisions are non-refundable after a period of 4 weeks from the original date of purchase.
Any refunds issued for returned goods will be subject to a deduction for any costs incurred including storage and or collection charges.
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order number (s) when you return a product.